Access and Use
Access to and use of www.teakandtanned.com and the products and services available through the website are subject to the following terms, conditions, and notices (“Terms of Service”). By browsing these Terms of Service and using the services provided by our website (www.teakandtanned.com), you agree to all Terms of Service, along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
Introduction
The domain name www.teakandtanned.com is operated by Suraj Enterprises, a luxury handicrafts manufacturing and e-commerce company, with our registered office at Jodhpur, Rajasthan.
Services
Teak and Tanned is an online retailer of luxury handicrafts, offering exclusive and high-quality products to consumers.
Third-Party Websites and Content
Our website provides links for sharing our content on social media platforms like Facebook, Twitter, and other third-party websites. These are solely for sharing and/or listing purposes, and we take no responsibility for the third-party websites and/or their content listed on our website (www.teakandtanned.com). We disclaim all liabilities arising from any or all third-party websites.
We also disclaim all liabilities and take no responsibility for the content that may be posted on such third-party websites by users in their personal capacity, as well as any content and/or comments that may be posted by users in their personal capacity on any official webpage of Teak and Tanned on any social networking platform.
Privacy
Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use the personal information you provide to us. By using this website, you agree to be bound by the Privacy Policy and warrant that all data provided by you is accurate and up to date.
Product Accuracy
The images of items on the website are for illustrative purposes only. The actual color combination of our products may slightly vary according to the customer’s screen resolution.
All sizes and measurements of items are approximate; however, we make every effort to ensure they are as accurate as possible. We take reasonable care to ensure that all details, descriptions, and prices of items are accurate.
Customization
In case of any size issues with custom products, there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged on our end, the customer can proceed with a return request. Shoppers are requested to check the size guide before placing an order. The color of custom products may slightly vary according to the customer’s screen resolution.
Pricing
We ensure that all details of prices appearing on the website are accurate; however, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible. If we are unable to contact you, we will treat the order as canceled. If you cancel and have already paid for the goods, you will receive a full refund.
Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.
Payment
Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. For any further payment-related queries, please check our FAQs on Payment Mode.
Delivery
You will be given various delivery options during the order process. The options available will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. Upon placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by email and call. However, we will not be able to compensate for any mental anguish caused by delivery delays.
Returns & Refunds
Please note that single products/combo products are not subject to return once delivered. However, if the product has an issue or defect in the material or print, you can submit a return request. For more details, visit our Return Policy.
Intellectual Property Rights
All intellectual property rights in connection with the products shall be owned absolutely by the Company.
Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles. Disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts at Jodhpur (Raj.).
Indemnification
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages, or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.
Violation & Termination
You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminate your use of any service, you are still liable to pay for any service you have already ordered until the time of such termination.
If you have any questions, comments, or requests regarding our Terms of Service or the website, please contact us at support@teakandtanned.com.